Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website hblackserviceseattle.com (the “Site”) and your booking of chauffeured transportation services with H Black Service Seattle (“H Black Service Seattle,” “we,” “us,” or “our”). By booking a reservation, using the Site, or otherwise engaging our services, you agree to be bound by these Terms.

1. Description of Services

H Black Service Seattle provides private, chauffeured ground transportation, including but not limited to SeaTac Airport transfers, cruise port transportation, point-to-point city transfers, corporate transportation, hourly and as-directed charter service, and event transportation, throughout Seattle, the Eastside, and the surrounding area.

We are a private, pre-scheduled transportation service. We are not a rideshare or on-demand dispatch service, and availability for same-day or immediate requests is not guaranteed.

2. Reservations and Booking

• Reservations may be made by phone, WhatsApp, email, or through the Site.
• You are responsible for providing accurate pickup location, destination, date, time, passenger count, and any special requirements (such as a car seat) at the time of booking.
• Hourly and as-directed charter reservations require a minimum of 6 hours advance notice.
• We recommend booking as far in advance as possible, particularly during peak travel periods such as Alaska cruise season.

3. Cancellation Policy

Reservations may be cancelled up to 24 hours before the scheduled pickup time at no charge. Cancellations made within 24 hours of the scheduled pickup time, and no-shows, may be charged the full reservation amount.

4. Pricing and Payment

• Pricing for point-to-point service is flat-rate and confirmed before your ride. Hourly charter and wine tour service is priced by the hour.
• We do not apply surge pricing under any circumstances.
• Gratuity is not included in the quoted fare and is left to your discretion.
• Payment is processed securely through Stripe. We accept Visa, Mastercard, American Express, and Discover.
• Standard tolls are included in the quoted flat rate. Any additional fees, such as airport-specific surcharges, will be disclosed at the time of booking.
• Payment is due at the time of booking to confirm your reservation, unless a corporate account with alternate billing terms has been established.

5. Passenger Conduct

Passengers are expected to treat the chauffeur and vehicle with respect. Smoking is prohibited in all vehicles. Consumption of alcohol in the vehicle is subject to applicable Washington State open-container laws.

We reserve the right to refuse or terminate service, without refund, in the case of:

• Verbal or physical abuse directed at the chauffeur
• Illegal activity taking place in the vehicle
• Behavior that endangers the safety of the chauffeur, passengers, or others

6. Vehicle Damage and Cleaning

Passengers are responsible for any damage caused to the vehicle beyond normal wear during their reservation. A cleaning fee may apply for excessive mess or damage beyond normal wear, at our discretion.

7. Lost Property

We are not responsible for items left in the vehicle. If you believe you have left an item behind, contact us as soon as possible and we will make reasonable efforts to locate and return it. A shipping or delivery fee may apply for the return of lost items.

8. Delays and Circumstances Outside Our Control

We track flights for airport transfers and monitor cruise and event schedules where applicable, and we make every reasonable effort to be on time. However, we are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to traffic, weather, road closures, flight delays, or other events beyond our control.

9. Liability and Insurance

H Black Service Seattle maintains commercial auto insurance and operates as a licensed, bonded, and insured transportation provider.

To the fullest extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific reservation giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms is intended to limit liability for gross negligence, willful misconduct, or any claim that cannot lawfully be limited or waived, including claims related to personal injury caused by our negligence in the operation of a motor vehicle.

10. Changes to Reservations

Changes to an existing reservation, such as a change in pickup time, location, or passenger count, should be requested as far in advance as possible. We will make reasonable efforts to accommodate changes, but availability is not guaranteed, particularly for changes requested with limited notice.

11. Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. All content on the Site, including text, images, and logos, is the property of H Black Service Seattle or its licensors and may not be used without permission.

12. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, or for legal or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, you may contact us at:

H Black Service Seattle Email: info@hblackserviceseattle.com Phone / WhatsApp: +1 (407) 437-7799