Privacy Policy

H Black Service Seattle (“H Black Service Seattle,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit hblackserviceseattle.com (the “Site”) or use our chauffeured transportation services.

By using the Site or booking a ride with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

When you request a quote, make a reservation, contact us, or otherwise communicate with us, we may collect:

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Flight number or travel details, when relevant to your reservation
• Number of passengers and any special requests (such as a car seat)
• Payment information necessary to process your reservation. Payments are processed securely through Stripe, a PCI-DSS compliant third-party payment processor. We do not store your full payment card number on our own servers.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or search terms used to find the Site

This information is typically collected through cookies and similar tracking technologies. See Section 3 below.

Information from Third-Party Tools

We use third-party tools to operate parts of the Site, including a contact and quote request form provider, a tool that displays verified reviews from our Google Business Profile, and Stripe for payment processing. Each of these providers processes information according to its own privacy policy, and only receives the information necessary to perform its function.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide chauffeured transportation services
• Communicate with you about your reservation, including pickup coordination and flight tracking updates
• Respond to quotes, questions, and customer service requests
• Process payment for services rendered
• Improve the Site and our services
• Comply with legal obligations, including those related to licensing, insurance, and transportation regulations

We may send you information related to your reservation as needed. If you have opted in to receive promotional or marketing communications from us, you may unsubscribe at any time using the link provided in those communications or by contacting us directly.

We do not sell your personal information.

3. Cookies and Tracking Technologies

The Site may use cookies and similar technologies, including analytics tools such as Google Analytics, to understand how visitors use the Site and to improve functionality.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function properly if you disable cookies.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including our contact and quote request form provider, our payment processor (Stripe), and our online review display provider. These providers are only given the information necessary to perform their function.
• Legal Requirements: If required to do so by law, or in response to a valid request by a public authority (such as a court order or government agency).
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: In any other circumstance where you have given us permission to do so.

5. Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from loss, misuse, and unauthorized access. Payment information is handled by Stripe, which maintains its own industry-standard security measures as a PCI-DSS compliant processor. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, for example for tax, accounting, licensing, or insurance purposes.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information in Section 10 below.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section should be reviewed by an attorney if you knowingly serve California residents, to confirm whether additional disclosures are required.

Washington Residents: Washington State’s My Health My Data Act applies to certain categories of health-related information and may be relevant depending on what information is collected through car seat or accessibility-related requests. This section should be reviewed by an attorney familiar with Washington State privacy law.

8. Children’s Privacy

The Site and our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.

9. Third-Party Links

The Site may contain links to third-party websites, such as our social media pages or review platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

H Black Service Seattle Email: info@hblackserviceseattle.com Phone / WhatsApp: +1 (407) 437-7799

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.